Support
Get ClipDesk unstuck quickly
Troubleshooting guides for the extension plus direct support paths for billing, product issues, and feature requests.
Extension not detected
- Confirm the ClipDesk extension is installed from the Chrome Web Store.
- Make sure you are signed in on clipdesk.io before opening extension connect.
- Refresh the page, then retry the connection flow.
- If Chrome was just updated, restart the browser once.
Capture issues on a page
- Restricted pages like chrome:// and extension pages cannot be captured because of Chrome platform rules.
- If a page is heavily dynamic, reload it before capturing again.
- Try the toolbar action or context menu from the page you want to save.
PDF import
- Open the PDF as a direct browser tab rather than inside an embedded frame.
- ClipDesk can import text-based PDFs and will warn clearly when a scanned file cannot be extracted.
- If prompted, grant the runtime permission required to read the PDF tab.
Markdown export
- Open the saved clip in the extension and choose copy or download Markdown.
- Exports include source URL, captured timestamp, tags, and notes.
- If downloads are blocked, check Chrome's download permissions for the extension.
Signed-in support tickets
The fastest way to send a product issue or feature suggestion with account context attached.
Billing and account questions
Need invoices, payment updates, or subscription help? Start in billing, then email support if you hit an edge case.